GENERAL HAIR POLICY
- Hair weft must NEVER be cut or split as this will cause shedding. This 14-day policy is voided by the customer if the hair weft is cut or split for ANY reason. Please be advised that minimal shedding is both normal and expected when dealing with 100% human hair rather it be on you scalp or bundle.
- Each customer MUST purchase the recommended number of bundles directly from Beauty Powerhouse Chicago as mixing old or different hair companies bundles may lead to inconsistent or unsatisfactory results.
- Hair can be easily over processed and therefore MUST be colored by a Licensed Stylist. Over processing of the hair is not the responsibility of Beauty Powerhouse Chicago and therefore no exchange will be given due to damage from over processing.
- Hair MUST be washed and conditioned every week (we recommend using Design Essentials Shampoos and Conditioners).
- Customer MUST consult Tequila Renee, stylist and owner of Beauty Powerhouse Chicago, for any issues that arise as poor maintenance. Most maintenance issues are related to the use of improper care products to human hair.
- For all local clients, in the event of an authorized exchange, Tequila Renee of Beauty Powerhouse Chicago must exam and uninstalled your hair bundles. For non-local clients the hair must be examined and uninstalled by a licensed cosmetologist recommended by Beauty Powerhouse Chicago. All bundles must be returned to Beauty Powerhouse Chicago prior to the actual exchange, there are no exceptions.
- A full refund can be issued prior to the hair install if you are not completely satisfied within 14 days of the date of purchase. The hair must be unopened in its original condition and original packaging.
SHIPPING & HANDLING
- On occasion Beauty Powerhouse Chicago offers free shipping, promotions and discounts. These promotions may change periodically, to keep up with our latest shipping promotions and discounts please subscribe to BPHC.
- Beauty Powerhouse ships to most countries worldwide via USPS for all domestic and international packages.
- Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm
- The processing time for orders is 3 to 5 business days as your bundles are custom-made for you! After that, delivery time within the United States is 1-3 days, and 10-15 business days internationally. Please keep in mind that during holidays or natural disasters, this time may vary. Thank you for your patience.
- We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.