FAQs

What is Remy Hair?

Remy hair means that all the hair scales are naturally oriented with the roots pointing upwards and the tips pointing downwards. All hair strands are aligned going in the same direction. This will help retain its shine and last much longer than conventional products on the market because the hair, untouched by aggressive treatment, will retain their natural protection.

What is the duration of my extensions?

The life expectancy of your hair extensions solely depends on how well you maintain and take care of them. That’s why we give you a rough estimate of 3 to 12 months.

How to Wash your Hair Extensions?

Use a mild moisturizing shampoo without sulfate or phosphate. We strongly recommend Gentle balance or Naturals Almond and Avocado shampoo by Design essentials. Wash them at least once a week. Condition hair with Design essentials Almond Butter or Naturals Almond and Avocado conditioner.   

How to brush or comb your hair extensions?

Brush gently from the bottom up, taking your hair. If you feel a root node, gently separate extensions.

And sleeping with hair extensions?

Brush your hair extensions right before you go to bed. We advise you to tie up in a bun or braid as well. Sleep in a satin bonnet or on a satin pillow case to avoid breakage and drying out the hair.

Can I color my hair extensions?

All hair extensions can be colored or lightened, but please be sure to consult with a professional.

Do you have an exchange or refund policy?

No. Due to the fact that hair extensions are considered a hygienic product, we don`t accept any returns, or exchanges. In order to receive a refund, the hair must be returned within 14 days in its original condition and packaging. However, we guarantee that all of our products provided are of the highest quality as well as the most secure.

What forms of payment you accept?

We accept Visa, PayPal and MasterCard to ensure the safety of our clients when shopping on our website